Terms & Conditions of dd44

These Terms & Conditions (hereinafter "Terms") constitute a legally binding agreement between you ("Member", "User", "you") and dd44 (hereinafter "dd44", "we", "us", "our"), the operator of the online betting and casino platform accessible at dd44.ws. These Terms govern all use of the dd44 website, mobile interface, sportsbook, casino games, promotions, customer support services, and any other feature or functionality made available by dd44 now or in the future.

By accessing the dd44 platform, creating a member account, making a deposit, placing a bet, participating in a promotion, or using any service offered by dd44, you confirm that you have read these Terms carefully, that you understand them fully, and that you agree to be bound by them without reservation. If you do not agree to any part of these Terms, you must immediately cease using the dd44 platform and close your account if one exists.

These Terms should be read in conjunction with the dd44 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and dd44. In the event of any conflict between these Terms and the provisions of a specific promotion, the specific promotion terms shall take precedence for that promotion only.

To register a dd44 account and use any part of the platform, you must meet all of the following eligibility requirements at the time of registration and on a continuing basis throughout your membership:

• You must be at least 21 years of age. This is a strict minimum age requirement. Persons under 21 are absolutely prohibited from registering, depositing, betting, or accessing any gambling-related feature of dd44.
• You must be registering in your own legal name and providing accurate, truthful, and current personal information. Registering under a false name or using another person's identity is a serious breach of these Terms.
• You must not be subject to any self-exclusion arrangement, whether voluntary or imposed, that would prohibit you from accessing gambling services.
• You must have the full legal capacity to enter into a binding agreement under the laws applicable to you in your country or region of residence.
• You must not be accessing dd44 from a jurisdiction where online gambling is explicitly and fully prohibited by applicable law.

During the registration process, you will be required to provide personal details including but not limited to your full name, date of birth, residential address, email address, and preferred payment method. All information provided must be accurate and kept up to date. You may update your account information at any time by contacting dd44 support at [email protected].

dd44 reserves the right to conduct identity verification checks at any stage of the registration process or at any subsequent point during your membership. You agree to promptly provide any documentation requested for this purpose, including but not limited to a government-issued photo identification, proof of address, or proof of ownership of a payment method. Failure to provide satisfactory documentation within a reasonable timeframe may result in the restriction or suspension of your account.

Each individual may hold only one active dd44 account at any time. The opening of multiple accounts by the same individual — whether using the same or different personal details, devices, IP addresses, email addresses, or payment methods — is strictly prohibited and constitutes a material breach of these Terms.

You are solely responsible for all activity that occurs under your dd44 account, including all bets placed, games played, deposits made, and withdrawals requested. You must take all reasonable steps to maintain the security and confidentiality of your login credentials.

Account Security Obligations

• Choose a strong, unique password for your dd44 account and do not reuse it across other platforms.
• Do not share your username, password, or any one-time verification codes with any other person, including dd44 staff. dd44 will never request your password under any circumstances.
• Log out of your dd44 account after each session, particularly when using shared or public devices.
• Notify dd44 immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

dd44 will not be held liable for any loss resulting from your failure to maintain adequate account security, provided that we have not been negligent in our own handling of your account data. Where unauthorised access is reported promptly, dd44 will investigate and take appropriate protective action, which may include temporarily suspending the account pending investigation.

You may request the closure of your dd44 account at any time by contacting our support team. Upon closure, any remaining balance will be returned to your verified payment method after deducting any applicable pending bonus obligations. Account closure requests submitted voluntarily will be processed within 5 business days.

dd44 accepts deposits via a range of payment methods tailored to the Bangladesh market, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Supported methods and their associated minimum and maximum transaction limits are displayed on the payments page within your account dashboard and may be updated from time to time.

Deposit Conditions

• All deposits must be made from a payment method held in your own name. dd44 does not accept deposits from payment accounts registered to third parties.
• Minimum and maximum deposit amounts apply per transaction and per day. These limits are displayed at the point of deposit and may vary by payment method.
• dd44 does not charge fees on deposits; however, your payment provider may apply their own fees, for which dd44 accepts no responsibility.
• Deposits are credited to your dd44 wallet upon successful confirmation from the payment provider. bKash and Nagad deposits are typically credited instantly.

Withdrawal Conditions

• Withdrawals will be processed to the same payment method used for the deposit wherever technically possible. Where this is not possible, dd44 may require additional verification before processing to an alternative method.
• You must complete all applicable identity verification requirements before a withdrawal can be approved. First-time withdrawal requests may require supporting documentation.
• Withdrawal requests are typically processed within 24 hours for mobile financial services including bKash and Nagad. Bank transfer withdrawals may take up to 5 business days.
• dd44 reserves the right to delay a withdrawal pending investigation if there is any suspicion of fraudulent activity, bonus abuse, or breach of these Terms.
• Bonus funds that have not met the applicable wagering requirements are not eligible for withdrawal and will be deducted from any withdrawal amount requested.

dd44 offers various bonuses and promotions to both new and existing members from time to time. These may include welcome bonuses, reload bonuses, free spins, cashback offers, referral rewards, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All promotions are subject to the specific terms published alongside each offer, as well as the general bonus conditions set out in this section.

• Wagering Requirements: All bonus funds are subject to wagering requirements that must be met before any associated winnings can be withdrawn. The applicable wagering multiplier is specified in the individual promotion terms. Wagering requirements must be completed within the stated validity period.
• One Bonus Per Member: Unless a promotion explicitly states otherwise, only one active bonus may be held in a dd44 account at any time. Attempting to claim multiple simultaneous bonuses may result in the forfeiture of all bonus funds.
• Game Contributions: Different game types may contribute different percentages towards wagering requirements. Sports betting, live casino games, slots, and crash games may each carry different contribution rates. These are specified in the individual promotion terms.
• Bonus Abuse: Any attempt to exploit bonus offers through matched betting, use of multiple accounts, systematic low-risk wagering designed purely to fulfil wagering requirements, or any other technique deemed abusive by dd44 will result in the cancellation of the relevant bonus and may result in account suspension.
• Right to Modify or Withdraw: dd44 reserves the right to modify, suspend, or permanently withdraw any promotion at any time. Where a promotion is withdrawn, any bonus funds already credited and partially wagered will be treated in accordance with the terms of that specific promotion.

Bonuses are offered as a courtesy to dd44 members. They are not a guaranteed entitlement and do not constitute consideration of any form of legal obligation on the part of dd44 beyond the specific conditions stated in the relevant promotion terms.

By placing a bet or participating in any casino game on dd44, you acknowledge and accept the rules governing that bet or game. General betting and gaming rules applicable across the dd44 platform are set out below. Specific rules for individual sports, markets, and casino games are available within the relevant sections of the platform.

Sports Betting

• All bets are accepted at the odds displayed at the time the bet is confirmed. Market odds may fluctuate prior to confirmation; the confirmed odds apply to the settled bet regardless of subsequent movement.
• dd44 reserves the right to limit the maximum stake accepted on any individual bet or market at its sole discretion, including on accounts exhibiting consistent or large-scale winning patterns.
• In the event of an obvious pricing error (palpable error / "palp"), dd44 reserves the right to void any bet accepted at the erroneous odds and return the stake to the member's wallet.
• Bets on events that are cancelled, abandoned, or declared void will have the stake returned to the member's wallet, unless specific rules for that sport or market state otherwise.
• Live/in-play bets are subject to a brief delay before acceptance. dd44 cannot guarantee acceptance of all in-play bet requests; requests that cannot be processed before the relevant event moment will be declined.

Casino Games

• All casino games available on dd44 are provided by certified third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game rules and return-to-player (RTP) percentages are governed by the respective provider and are available within the game interface.
• In the event of a game malfunction, disconnection, or technical failure that interrupts a game round, dd44 will investigate and resolve the issue in accordance with the relevant game provider's technical rules. Bets placed in a round affected by a confirmed malfunction may be voided and stakes returned.
• dd44 does not manipulate the outcome of any casino game. All game results are determined by certified random number generators (RNG) or by live dealer procedure, as applicable.

The following conduct is strictly prohibited on the dd44 platform. Any member found to be engaging in prohibited conduct is subject to immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Fraud and Money Laundering: Using the dd44 platform to launder funds, conduct financial fraud, or obscure the origin of any funds is strictly prohibited and will be reported to the appropriate authorities.
• Multiple Accounts: Operating more than one dd44 account, whether personally or through proxies, is prohibited.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market, including but not limited to poker chip dumping and match fixing.
• Use of Automated Tools: Using bots, scripts, software, or any automated tool to interact with the dd44 platform, including to place bets, play games, claim bonuses, or exploit technical features.
• Arbitrage and Bonus Abuse: Systematically exploiting pricing differences or promotional terms in a manner inconsistent with genuine recreational play.
• Chargebacks: Initiating a payment chargeback or reversal through your payment provider without first raising a dispute with dd44 support. Fraudulent chargebacks will be treated as theft and pursued accordingly.
• Misrepresentation: Providing false, misleading, or incomplete information during registration or at any point during your membership.

All content available on the dd44 platform, including but not limited to the website design, layout, graphics, logos, text, software code, game interfaces, odds feeds, promotional materials, and any other material (collectively "Content"), is the property of dd44 or its third-party licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dd44 platform for your own personal, non-commercial purposes in accordance with these Terms. This licence does not extend to:

• Reproducing, copying, or distributing any Content without the prior written consent of dd44.
• Creating derivative works based on any Content.
• Using any Content for commercial purposes, including scraping odds data or game results for use on third-party platforms.
• Reverse engineering, decompiling, or otherwise attempting to extract the source code of any software used by dd44.

Any unauthorised use of dd44's intellectual property will be treated as a material breach of these Terms and may result in legal action. Third-party game content remains the intellectual property of the respective game providers and is subject to their own licensing terms.

dd44 is committed to protecting the personal data of its members. The collection, storage, processing, and use of your personal information is governed by the dd44 Privacy Policy, which is incorporated into these Terms by reference and should be read alongside them.

By creating an account with dd44, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is collected for the purposes of account administration, identity verification, payment processing, fraud prevention, and improving the platform experience.
• dd44 uses SSL encryption to protect data transmitted between your device and our servers. Your financial information is never stored in plain text.
• dd44 does not sell your personal data to third parties. Data may be shared with third-party service providers where necessary to deliver platform services, subject to appropriate data processing agreements.
• You have the right to request access to, correction of, or deletion of your personal data held by dd44, subject to our legal obligations to retain certain data for compliance purposes.

For full details of how dd44 handles your data, please review our complete Privacy Policy.

dd44 is committed to promoting safe, responsible, and sustainable gambling behaviour among all of its members. We provide a range of tools and resources to help members maintain control over their gambling activity.

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits from within their account settings. Once set, a reduction in limits takes effect immediately; an increase may be subject to a cooling-off period.
• Time-Out / Cooling-Off: Members may request a temporary suspension of their account for a period of 24 hours, 7 days, or 30 days. During a time-out, the account will not be accessible for betting or casino play.
• Self-Exclusion: Members who feel they need a longer break from gambling may request permanent or long-term self-exclusion by contacting dd44 support. Self-exclusion requests are processed promptly and remain in force for the duration requested.
• Reality Checks: The platform may periodically display session duration reminders to help members monitor the time they spend on the platform.

dd44 strictly prohibits gambling by persons under the age of 21. If you are concerned about your gambling or the gambling of someone you know, please visit our Responsible Gaming page for further guidance, resources, and support options. Our support team is available 24/7 on Bangladesh Standard Time to assist with any responsible gaming enquiry.

To the fullest extent permitted by applicable law, dd44 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising from or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from the outcome of any bet or game of chance placed on the platform.
• Interruption, suspension, or unavailability of the platform due to technical failures, maintenance, or circumstances beyond dd44's reasonable control.
• Any loss arising from your failure to comply with these Terms, including account suspension or forfeiture of bonus funds.
• Unauthorised access to your account resulting from your own failure to maintain adequate credential security.
• Any third-party actions, including payment processor delays or failures.

Nothing in these Terms shall limit dd44's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

You acknowledge that gambling carries inherent financial risk and that you participate in all betting and gaming activities on dd44 at your own risk. dd44 does not guarantee any particular outcome, return, or experience from using the platform.

dd44 reserves the right to amend these Terms at any time. Where amendments are material, dd44 will notify members via email or a prominent notice on the platform at least 7 days before the changes take effect. Continued use of the dd44 platform after the effective date of any amendment constitutes acceptance of the updated Terms.

It is your responsibility to review these Terms periodically to remain aware of any changes. The most current version of the Terms will always be accessible at dd44.ws/terms-conditions and will display the effective date at the top of the document.

dd44 may suspend or terminate your account at any time and without prior notice in the event of a material breach of these Terms, suspected fraudulent activity, or if required to do so by applicable law or regulatory obligation. Upon termination for breach, any balance remaining in the account may be forfeited at dd44's discretion following investigation. Upon termination for any other reason, any cleared, non-bonus balance will be returned to your verified payment method.

You may terminate your account at any time by contacting dd44 support at [email protected]. Termination does not affect any rights or obligations that arose prior to the date of termination.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with applicable law. dd44 operates as a platform serving users in Bangladesh and conducts its operations in a manner consistent with applicable standards for online gaming platforms serving the Bangladesh market.

In the event of a dispute between you and dd44, we encourage you to contact our support team in the first instance at [email protected]. The majority of account and transaction disputes can be resolved quickly and informally through direct communication with our team, and we are committed to addressing all complaints fairly and promptly.

Formal disputes that cannot be resolved through customer support escalation will be handled in accordance with dd44's internal complaints procedure. You will receive a written acknowledgement of your complaint within 2 business days and a substantive response within 10 business days. Where a resolution cannot be reached internally, further escalation options will be communicated to you at that stage.

All disputes, claims, and legal proceedings must be brought on an individual basis. You agree not to bring or participate in any class action, collective claim, or representative proceeding against dd44.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of your dd44 membership, please contact our support team using the details below. All support communications are conducted in English and are handled by our team operating on Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the dd44 website
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year · Bangladesh Standard Time (BST, UTC+6)

When contacting dd44 support regarding a Terms & Conditions matter, please include your registered account username and a brief description of your query to help us direct your message to the appropriate team member and respond as efficiently as possible.