Privacy Policy of dd44

dd44 (referred to throughout this Privacy Policy as "dd44", "we", "us", or "our") is the operator of the online sports betting and casino platform accessible at dd44.ws. dd44 is the data controller responsible for the personal information of members who register and use the dd44 platform. This Privacy Policy applies to all services operated by dd44, including the sportsbook, casino games, promotions platform, customer support channels, and any other feature or functionality made available to members now or in the future.

This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal data relating to all users of the dd44 platform, including registered members, visitors to dd44.ws who have not yet registered, and any persons who communicate with dd44 via email, live chat, or WhatsApp. It applies regardless of whether you access the platform from a desktop browser, a mobile browser, or any other device.

By registering a dd44 account or by continuing to use the dd44 platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this policy and that you consent to the collection and processing of your personal data as described herein.

dd44 collects personal information through a number of channels. The categories of information we collect, and the circumstances in which we collect them, are set out below.

2.1 Information You Provide to Us Directly

When you register a dd44 account, make a deposit, request a withdrawal, contact our support team, or participate in a promotion, you provide us with personal information. This includes:

2.2 Information Collected Automatically

When you visit dd44.ws or use the platform, certain technical and behavioural data is collected automatically by our systems. This includes:

• Device & Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Usage Data: Pages visited, features used, betting and gaming activity, session duration, click paths, and search queries made within the platform.
• Location Data: General geographic location derived from your IP address. dd44 does not collect precise GPS location data.
• Cookie Data: Data stored and retrieved via cookies and similar tracking technologies as described in Section 7 of this policy.

2.3 Information Received from Third Parties

dd44 may receive personal data about you from third-party sources, including:

• Payment processors such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card scheme operators (Visa, Mastercard), who may share transaction confirmation details and identity verification outcomes.
• Identity verification and anti-fraud service providers, who may provide risk scores or identity confirmation results.
• Publicly available sources, where dd44 is required to verify information for compliance or fraud prevention purposes.

dd44 uses the personal information it collects for a defined set of purposes. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your consent or establishing a separate lawful basis for doing so.

dd44 processes your personal data on one or more of the following lawful bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and dd44 — that is, the Terms & Conditions governing your membership. This covers account creation, payment processing, game participation, and customer support.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including identity verification and anti-money laundering requirements applicable to online gaming platforms serving the Bangladesh market.
• Legitimate Interests: Processing is necessary for dd44's legitimate business interests, provided those interests are not overridden by your privacy rights. This covers fraud prevention, platform security, analytical improvement of the platform, and responsible gaming monitoring.
• Consent: Where dd44 processes your data based on your consent — for example, to send you marketing communications or to place non-essential cookies on your device — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on legitimate interests, dd44 has conducted a balancing assessment to confirm that its interests do not override your fundamental rights and freedoms. You may request details of any such assessment by contacting [email protected].

dd44 does not sell or rent your personal data to third parties. We may share your information with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Service Providers

dd44 engages a limited number of trusted third-party service providers who process personal data on our behalf under written data processing agreements. These providers are permitted to use your data solely for the purpose of delivering the contracted service to dd44. Categories of service provider include:

• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard)
• Identity verification and KYC providers
• Fraud detection and anti-money laundering screening providers
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Casino game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — limited technical data is shared to facilitate game session delivery

5.2 Legal & Regulatory Disclosure

dd44 may disclose your personal data to competent authorities, law enforcement bodies, or regulators where we are required to do so by applicable law or valid legal process, or where disclosure is necessary to protect the rights, property, or safety of dd44, its members, or the public.

5.3 Business Transfers

In the event that dd44 undergoes a merger, acquisition, restructuring, or sale of all or part of its business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the privacy terms applicable to your data in advance of the transfer taking effect.

dd44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The key retention periods applicable to different categories of data are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with dd44's internal data lifecycle procedures. Anonymised data, from which no individual can be identified, may be retained indefinitely for analytical purposes.

dd44 uses cookies and similar tracking technologies (including local storage, session storage, and pixel tags) on the dd44.ws website. Cookies are small text files placed on your device that allow us to recognise your browser, remember your preferences, and gather analytical data about how the platform is used.

Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function and cannot be disabled. They include session authentication cookies that keep you logged in, security cookies that protect against cross-site request forgery, and cookies that remember items in your account dashboard. These cookies do not require your consent.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, odds format (decimal or fractional), and platform layout settings, so that you do not need to re-enter them on each visit.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised information about how visitors interact with dd44.ws — such as which pages are most visited and how long sessions last. This data is used solely to improve the platform experience. These cookies require your consent.
• Marketing Cookies: These cookies may be used to deliver relevant promotional content and to measure the effectiveness of dd44's marketing campaigns. They do not track your activity on third-party websites. These cookies require your consent.

Managing Your Cookie Preferences

You can manage or disable cookies at any time through your web browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair the functionality of the dd44 platform and may prevent you from logging in or completing transactions.

For guidance on managing cookie settings in your specific browser, refer to the browser's help documentation. dd44 does not use cookies to track your browsing activity outside of dd44.ws.

dd44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and dd44's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. Look for the padlock icon in your browser's address bar when visiting dd44.ws.
• Encryption at Rest: Sensitive data, including financial records and identity documents, is encrypted when stored in dd44's databases and file systems.
• Access Controls: Access to personal data within dd44's systems is restricted on a strict need-to-know basis. Staff with access to personal data are trained in data protection obligations and are bound by confidentiality commitments.
• Regular Security Testing: dd44's platform and infrastructure are subject to regular penetration testing and vulnerability assessments conducted by qualified security professionals.
• Incident Response: dd44 maintains a documented incident response procedure that governs how security breaches are identified, contained, investigated, and communicated. Where a breach materially affects your personal data, you will be notified promptly.
• Two-Factor Authentication: Where available, we recommend that members enable two-factor authentication on their dd44 account to provide an additional layer of protection for their login credentials.

As a member of dd44, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that dd44 holds about you. We will provide this in a clear, readable format. A reasonable administrative fee may apply to excessive or repetitive requests.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by dd44 be corrected. You may update certain account information directly from within your account settings without needing to contact support.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (if consent was the basis for processing), or where the data has been unlawfully processed. This right is subject to dd44's legal obligations to retain certain data, such as transaction records required for financial compliance.
• Right to Restriction of Processing: You have the right to request that dd44 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to dd44 in a structured, commonly used, machine-readable format (such as CSV), where the processing is based on your consent or on a contract.
• Right to Object: You have the right to object to the processing of your personal data where dd44 relies on legitimate interests as the legal basis for that processing. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Rights Related to Automated Decision-Making: Where dd44 makes decisions about your account using automated processes (such as automated fraud scoring), you have the right to request human review of that decision and to contest the outcome.

Please note that exercising some of these rights may affect your ability to use parts of the dd44 platform. For example, requesting deletion of your account data will result in the closure of your dd44 account. We will always inform you of the practical implications of your request before proceeding.

dd44 is strictly an adult platform. The minimum age to register and use dd44 is 21 years. dd44 does not knowingly collect, hold, or process personal data relating to any person under the age of 21. If dd44 discovers or is informed that a registered member is under 21 years of age, the account will be immediately suspended, the member's data will be reviewed in accordance with our legal obligations, and any deposits made by the underage member will be returned to the depositing payment method following investigation.

If you are a parent or guardian and you believe that a minor in your care may have registered a dd44 account or provided personal information to dd44, please contact us immediately at [email protected]. We will investigate the matter promptly and take all appropriate action.

The dd44.ws website may contain links to third-party websites or services — for example, links to payment provider information pages or game provider information. dd44 is not responsible for the privacy practices or content of any third-party website. This Privacy Policy applies solely to data collected by dd44 through the dd44.ws platform. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

The presence of a link to a third-party website on dd44.ws does not constitute an endorsement of that website or its privacy practices. dd44 has no control over the content, data collection practices, or security measures of third-party websites and accepts no liability in connection with them.

dd44 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, industry best practice, or the evolution of dd44's products and services. When we make material changes to this policy, we will notify active members by email to their registered address and/or by posting a prominent notice on the dd44.ws platform prior to the change taking effect.

The "Last Updated" date displayed at the top of this page and in the page header bar reflects the date on which the most recent version of this Privacy Policy came into effect. We recommend that you review this Privacy Policy periodically to remain informed about how dd44 protects your personal data.

Your continued use of the dd44 platform following notification of a material change to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the platform and may request the closure of your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to dd44's handling of your personal data, please contact our support team using the details below. All privacy-related enquiries are handled in English on Bangladesh Standard Time (BST, UTC+6).

When contacting dd44 regarding a privacy matter, please include your registered username, a clear description of your concern or request, and (where applicable) the specific data or processing activity your enquiry relates to. This will help our team handle your request efficiently and accurately.

If you are not satisfied with dd44's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or consumer protection body in your jurisdiction. dd44 is committed to working constructively with any regulatory enquiry and will cooperate fully with lawful investigations.